Shipping Information
All orders are dispatched from our warehouse in Brisbane, Australia.
AUSTRALIA
Orders under $40 AUD – $9 AUD | $6 USD Flat rate
Orders over $40 AUD - Free Shipping
All orders within Australia are sent via Australia Post EXPRESS. Once your order is dispatched you will receive a shipping notification with a tracking number via email within 24 hours so you can check the status of your order. Please allow 1-3 days for the delivery to take place.
ALL OTHER COUNTRIES
Orders under $27 USD – $8 USD Flat rate
Orders over $27 USD - Free Shipping
For standard international shipping, please allow 5 to 10 business days for delivery to take place.
For express international shipping, please allow 3-4 business days for delivery to take place.
All international orders are sent via DHL e-commerce and are tracked. Once your order is dispatched you will receive a Tracking Number via email within 48 hours so you can check the status of your order.
Please note, very few of the countries we ship to charge the recipient of the order with additional customs fees, this depends on your country and you will be responsible for paying the customs fee in order to receive your parcel.
Orders are only shipped from Monday to Friday 9am to 5pm AEST; if you order on the weekend your order will be processed on Monday. Please be aware of the delay of your shipment during Christmas, Australian public holidays and time zones.
Please ensure you provide us with the correct delivery address. If you pay via PayPal make sure your PayPal address is current. If the delivery address is incorrect and your products are returned to us, you will be charged with a shipping fee in order for us to resend your parcel.
Order prices appear U.S. Dollars on this website, unless you choose a different currency on the top. You can also convert the total cost into your own currency at www.xe.com
The conversion will automatically occur during checkout with PayPal or on your Credit Card.
If you need to contact us about returning an item please contact us at:
Email: info@mellowcosmetics.com
Phone number: +61 731 576 86
Address: 18/71 Jijaws Street, Sumner, Brisbane, QLD, Australia 4074